This agreement is effective w.e.f……………… and ends the………………. unless both parties decide to extend the agreement by informing each other in writing. 1. Service Delivery: MY COMPANY Information Systems provides IT infrastructure support services in accordance with the Professional Schedule service and all subsequent schedules of the parties. Each timeline indicates the nature of the services to be provided and the fees associated with them. The fee can be changed by MY COMPANY Information Systems after notification to the customer. All estimates for hourly or daily billing of the work are used only for informational purposes; The customer agrees to pay for the services actually provided by MY COMPANY Information Systems at the stated price. . 2.
Completed programs: that is, fully installed and tested and accepted programs; 5) Equipment: the customer`s computer equipment and the corresponding devices, in accordance with the law or any other equipment that can be agreed between the parties; 6. Implementation plan: indicates the timetable for the completion of the program preparation and delivery phases, as stated in Schedule… 7) end date: the date indicated in the delivery plan to which the supplier must provide completed programs or an extended date that can be set in accordance with a provision of this agreement; 8) Master plan: the training provided by the provider for the use of the programs by the client`s staff, the details of which are specified in Schedule 9. Maximum cost: the amount shown in Schedule. 10. Operational specifications: the specifications according to which programmes must be written; 11) user manuals: instructions to be drawn up by the supplier; 12) operating criteria: the criteria to be met by the programmes in accordance with operational specifications, subject to the tolerances, limitations and exceptions provided in the operational specifications; 13th phase: phase of the execution plan; 14. Price: refers to the price the customer must pay for the services according to the schedule. 15. programs: computer applications/programs to be written by the provider; 16.