Sample Service Level Agreement For Printing Services

Provide a comprehensive, reliable and high-quality print and printing management service to all academic, student and administrative communities at the university, to provide all clients with quality printing and printing services for money. Print – Copy Bureau has set itself the goal of providing all users with an exceptional in-house printing service. Print – Copy Bureau uses the latest highly specialized pressurized equipment to provide high-quality, responsive service. The pressurized equipment used in the Printing and Copy Office offers print definitions twice as high as all other printers in the university. Print Solutions offers a range of in-house prints with high specifications, concurrent digital printers and print finishing facilities that offer superior print quality and professional surfaces compared to division dyes. We also offer; The purpose of this service level agreement (“SLA”) is to formalize an agreement between the University of Washington (University or UW) and Ricoh USA, Inc. (“Ricoh”) to provide equipment, accessories and support services at certain levels of support. Ricoh will use TRAC to manage levels by each device and automate the service and deployment process for each MFP or university-mandated connected printer. For sites where Ricoh provides third-party device management, consumables are processed according to the process negotiated during the due diligence phase of the specific project. Ricoh Provided Equipment operates to current manufacturer specifications and is maintained in such a way that it has a minimum quarterly operating average of 96 to 6 per cent (96%) 2000,000,000,000,000,000,000,000,000,000,000,000,000 000 0 000,000,000,000,000,000,000,000,000 if a service level element is not achieved, a settlement or repair procedure must be initiated. A solution or remedy is documented by a corrective action plan, which is linked to an agreed timetable to bring services into target standards within 30 days.

Corrective action may require corrective action to provide services, the addition of incremental capabilities, and changes to the service process due to changes to the facility`s logistics and environment. (i) repairs made from abuse (including, but not limited, to improper voltage or the use of consumables that do not meet the manufacturer`s specifications) or the lack of adequate power, air conditioning or moisture control; (ii) repairs required by services provided by persons other than Ricoh representatives; (iii) service calls or work requested by the UW outside normal business hours (defined below) (unless covered by a longer-hour service contract) and service calls or work that UW wishes to perform at Ricoh Holidays (defined below); (iv) a removable cassette, a copy cabinet, exit shells or objects not related to the mechanical or electrical operation of the goods maintained; (v) consumables such as paper or basic necessities, unless the order is expressly arranged; (vi) repairs and/or service calls from facilities not acquired by Ricoh; (vii) software, system support or associated connectivity, unless Ricoh has indicated it in writing; (viii) parts that are no longer available from the manufacturer concerned; ix) electrical work outside of maintained products, including problems due to overloaded or inadequate circuits; x) the installation or uninstalling and/or transfer of maintained products from one location to another, unless ricoh has indicated in writing; and (xi) repairs to damage or lengthening operating time caused by force majeure events.

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